Frequently Asked
Questions

Our soaps are handcrafted using the cold process method, which retains natural glycerin—a moisturizer that commercial soap manufacturers often remove. We use only pure essential oils, plant-based oils, and botanical ingredients. No synthetic fragrances, no harsh detergents, no parabens.

Yes! Our products are specifically formulated with sensitive skin in mind. We avoid common irritants and use gentle, nourishing ingredients like shea butter, oatmeal, and chamomile. However, we always recommend patch testing any new skincare product.

Absolutely. All our products are 100% vegan—no animal-derived ingredients. We never test on animals, and we carefully select suppliers who share our commitment to cruelty-free practices.

Our soaps have a shelf life of approximately 12-18 months when stored properly. Keep them in a cool, dry place away from direct sunlight. Once in use, allow your soap to dry between uses for best longevity.

We use only sustainably sourced palm oil that is RSPO certified, ensuring it meets strict environmental and social standards. We're committed to minimizing our environmental impact while maintaining the quality our customers expect.

Our Oatmeal Honey soap and Chamomile Calm products are particularly gentle and soothing for conditions like eczema and psoriasis. The colloidal oatmeal helps relieve itching and inflammation. Always consult with your dermatologist for severe conditions.

Many of our customers use our gentler soaps on their face, particularly the Chamomile and Lavender varieties. However, facial skin can be more sensitive, so start with a patch test and see how your skin responds.

Our unscented and oatmeal soaps are gentle enough for children. For infants under 6 months, we recommend consulting with your pediatrician before introducing any new skincare products.

Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout.

Yes! We offer free standard shipping on all orders over $50 within the continental United States.

Currently, we only ship within the United States. We're working on expanding our shipping options and hope to offer international shipping in the future.

Absolutely! Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.

We want you to love your purchase! If you're not satisfied with an unused, unopened product, you can return it within 30 days for a full refund. Please contact us to initiate a return.

We take great care in packaging, but if something arrives damaged, please contact us immediately with photos and we'll make it right—either with a replacement or full refund.

Keep your soap dry between uses! Use a well-draining soap dish, and don't let it sit in water. Allow it to cure/dry completely between uses. Store unused bars in a cool, dry place.

Because we use natural ingredients, slight variations in color and texture are normal and actually a sign of authentic handcrafted soap. Natural botanicals and essential oils can vary slightly, but the quality and effectiveness remain consistent.